Privacy Policy

Last updated: February 21th 2026

Tone Ease operates this store and website, located at toneease.com, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Tone Ease is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies, relates to, describes, references, or could reasonably be linked to you or your household under applicable U.S. federal and state privacy laws.

Personal information does not include information that is publicly available, anonymized, or de-identified in accordance with applicable law.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you reside within the United States, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details (processed through third-party providers).
Account information including your username, password, preferences, and settings.
Transaction information including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel and your past transactions.
Communications with us including information you include in communications with us, such as customer support inquiries.
Device information including information about your device, browser, network connection, IP address, and unique identifiers.
Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, place an order, subscribe to marketing, or communicate with us.
Automatically through the Services, including from your device when you use our products or services, visit our website, and through cookies and similar technologies.
From our service providers when they collect or process your personal information on our behalf.
From our advertising, marketing, and analytics partners.
From other third parties, as permitted by applicable U.S. law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, perform our contract with you, process payments, fulfill orders, arrange shipping, manage returns and exchanges, enable customer reviews, create and maintain your account, and personalize your shopping experience.

Marketing and Advertising

We may use your personal information to send marketing communications by email or SMS (in compliance with applicable U.S. laws such as CAN-SPAM and TCPA).

Consent to marketing communications is not a condition of purchase. You may opt out at any time.

Security and Fraud Prevention

We use personal information to authenticate accounts, detect fraud, prevent unauthorized transactions, investigate suspicious activity, and protect the security of our Services.

Communicating with You

To respond to inquiries, provide support, send transactional updates, and maintain our relationship with you.

Legal Reasons

To comply with applicable federal and state laws, respond to valid legal process, enforce our terms and policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

With Shopify and service providers who perform services on our behalf (payment processing, fulfillment, shipping providers, cloud hosting, marketing platforms, analytics providers).
With advertising and marketing partners for targeted advertising.
When you request or authorize us to share information (for example, shipping carriers).
With affiliates or otherwise within our corporate group.
In connection with a business transfer (such as a merger, acquisition, restructuring, or asset sale).
To comply with legal obligations or protect our rights.

We do not sell personal information for monetary compensation. However, certain disclosures for advertising purposes may be considered "sale" or "sharing" under California and other U.S. state privacy laws.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve its services.

Information you submit to the Services may be transmitted to and processed by Shopify and third parties located in the United States or other jurisdictions.

You may learn more about Shopify’s privacy practices by visiting:
https://privacy.shopify.com

Third Party Websites and Links

The Services may include links to third-party websites or platforms operated by third parties.

We are not responsible for the privacy or security of such sites. We recommend reviewing their privacy policies before providing personal information.

Children's Data

The Services are not directed to children under the age of 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information, please contact us at [COMPANY EMAIL] to request deletion.

As of the Effective Date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no security measure is completely secure.

We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your U.S. state of residence, you may have rights under applicable privacy laws (including California Consumer Privacy Act (CCPA) as amended by CPRA and similar state laws).

These rights may include:

Right to Access / Know
Right to Delete
Right to Correct
Right of Portability
Right to Opt-Out of Sale or Sharing
Right to Limit Use of Sensitive Personal Information (if applicable)

You may exercise these rights by contacting us at:
[PRIVACY REQUEST EMAIL ADDRESS]

We will not discriminate against you for exercising these rights.

We recognize Global Privacy Control (GPC) signals where required by law.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe link in our emails.

You may opt out of SMS marketing by replying STOP.

Transactional communications related to your orders or account may still be sent.

Complaints

If you have concerns about how we process your personal information, you may contact us at:

ToneEase
Email: [COMPANY EMAIL]
Business Address: [BUSINESS ADDRESS]

Depending on applicable law, you may have the right to appeal our decision regarding your privacy request.

International Transfers

Your personal information may be processed and stored in the United States.

By using the Services, you consent to such processing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

We will update the “Last updated” date when changes are made.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact:

ToneEase
Email: [COMPANY EMAIL]
Website: Toneease.com

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